Nijazone.com is your premier online marketplace connecting you with diverse independent vendors offering high-quality, authentic African and Caribbean groceries and imports. We aim to bring the vibrant flavors and rich culinary traditions of these regions directly to your home.
Nijazone.com operates as a marketplace. This means you're purchasing directly from various independent vendors who list their products on our platform. We facilitate the connection, provide the platform, and ensure a seamless shopping experience.
Simply browse our product categories, add desired items to your shopping cart, and proceed to our secure checkout process.
After your order is confirmed, our vendors work diligently to process and prepare your items for shipment. You will receive a notification when your order ships, along with tracking information.
Shipping costs are determined at the time of purchase for specific products. For items with unique shipping constraints, details will be manually determined between the seller and the customer.
Once your order has shipped, you will receive a shipping confirmation email that includes a tracking link.
For non-perishable items (e.g., packaged spices, flours, dry goods, accessories), you can initiate a return request within 5 days of the delivery date. Items must be unused, unopened, and in their original packaging, suitable for resale. A valid order number or receipt is required.
Due to their sensitive nature, any issues with perishable goods (e.g., spoilage, damage, incorrect item) must be reported within 24 hours of delivery. Clear photographic evidence is mandatory. We will offer a full refund or replacement for approved claims. Perishable goods generally cannot be returned once delivered.
If you receive an item that is damaged during transit or is not what you ordered, please report the issue within 48 hours of delivery. Provide clear photographs of the damage or incorrect item. Upon verification, Nijazone.com will arrange for a full refund or a replacement, including covering any associated shipping costs.
The individual vendor is primarily responsible for the quality, accuracy, and safe delivery of their products. However, Nijazone.com is committed to facilitating fair resolutions and will mediate disputes, stepping in to ensure customer satisfaction if a vendor fails to resolve an issue.
Yes, refunds or returns may not be granted for items returned without prior authorization, items not in their original condition, perishable items reported outside the 24-hour window or without sufficient photographic evidence, items damaged due to improper handling/storage by the customer after delivery, and gift cards or digital products.
For returns due to a change of mind or an incorrect order placed by the customer, the customer is typically responsible for return shipping costs. For returns due to damaged, defective, or incorrect items, Nijazone.com or the vendor responsible will cover the return shipping costs.
Once your return or refund request is approved, please allow 5-10 business days for the refund to be processed and appear in your original payment method. Store credit will be issued immediately upon approval.
For any questions regarding returns, refunds, or product issues, please do not hesitate to contact our dedicated Customer Service team via email at customerservice@nijazone.com, by phone at +1313-522-9295, or by visiting our "Contact Us" page on Nijazone.com.
Feel free to request bulk order of Product Name One.
We will offer you super discount for minimum bulk order
